We are committed to transparent manufacturing, customer protection, fast dispute resolution, and dedicated engineering support.
Have a question about CAD slicing, custom keychains, wholesale showroom partnerships, or an existing order? Our technical support desk is here to assist you.
Your message is routed directly to our engineering desk and verified in the Admin Console. We guarantee a response within 24 hours.
At ShyForge (a specialized additive manufacturing division of Shyno Technology PVT LTD), we manufacture custom rapid prototypes, industrial enclosures, miniatures, and customized keychains with high precision. We value our customers and strive to provide a fair, transparent cancellation and refund process.
Due to the custom on-demand nature of additive manufacturing, orders enter distinct operational stages:
We stand behind every part that leaves our print farm. You are entitled to a free reprint replacement or refund under the following circumstances:
Once a cancellation or return is verified by our support desk:
To initiate a cancellation or refund request, please follow any of these quick methods:
SF-1234 or SF_SR_...) and photo evidence if reporting damage.Welcome to ShyForge (shyforge.com, including showroom.shyforge.com), operated by Shyno Technology PVT LTD. By utilizing our online slicing quote calculator, purchasing items, or utilizing the Showroom Wholesale Portal, you agree to comply with and be bound by the following Terms and Conditions.
We take your proprietary designs with extreme seriousness:
Additive manufacturing entails distinct thermoplastic and photopolymer physics:
Automobile dealerships and retail showrooms registered under the Showroom Portal are assigned custom wholesale rates, personalized back-branding, and optional B2B credit billing terms authorized by Shyno Technology PVT LTD. B2B term invoices must be settled per agreed billing cycle periods.
ShyForge is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use parts manufactured through our platform in mission-critical, life-support, or hazardous environments without independent engineering certification. These terms are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the competent courts in India.
This Privacy Policy describes how ShyForge (Shyno Technology PVT LTD) collects, protects, and handles personal information and proprietary engineering data when you interact with our website or services.
We collect only the minimum required information necessary to process manufacturing quotes and fulfill delivery:
We NEVER sell, rent, monetize, or trade your personal information or proprietary CAD files to third-party marketing companies. Your data is strictly utilized for the execution of your additive manufacturing orders.
Customer and Showroom accounts access sensitive order data via passwordless One-Time Password (OTP) verification dispatched to authorized emails, eliminating the risk of brute-force password leaks.
ShyForge partners with leading logistics carriers to guarantee safe, shockproof packaging and rapid dispatch across all pincodes in India.
Once picked up by our courier partners (Delhivery, Bluedart, DTDC, Speed Post):
At ShyForge (a division of Shyno Technology PVT LTD), we are committed to maintaining the confidentiality, integrity, and security of your personal and technical data.
We collect contact information (name, email, phone, shipping address) and CAD/3D model file submissions strictly for the purpose of order estimation, slicer verification, and shipping fulfillment.
Your uploaded 3D models (.STL, .OBJ, .STEP, .3MF) remain 100% your proprietary intellectual property. We do not distribute, sell, or manufacture your designs for third parties without explicit written consent.
Order status updates, slicer quotes, and courier tracking details are dispatched via our ShyForge SMTP Engine. We do not send spam or share your contact details with external marketing brokers.
All administrative access is protected via 2-factor OTP verification. Data is stored on secure encrypted servers with restricted internal access.
By placing an additive manufacturing request with ShyForge (Shyno Technology PVT LTD), you agree to the following operational terms:
Standard CoreXY FDM printing achieves a dimensional tolerance of ±0.15mm to ±0.20mm. High-resolution 8K SLA resin achieves up to ±0.08mm. Thermal shrinkage may occur depending on selected filament grade (ABS/PETG/Nylon).
Estimated quotes are calculated dynamically based on material volume, layer height, and print time. Final slicing confirmation is validated prior to production launch.
Dispatched orders include tracking numbers sent via email notification. ShyForge is not liable for delays caused by logistics courier operations once dispatched.
Orders in 'Pending Verification' can be modified or cancelled. If a part arrives defective or out of spec due to farm printing error, we provide free reprint replacement.